TY - GEN
T1 - Analysis of work style in operation & maintenance of information systems - Proposal of new problem-analysis method based on inter-project learning aided by ethnography -
AU - Hirata, S.
AU - Osada, H.
PY - 2009/12/1
Y1 - 2009/12/1
N2 - This paper focuses on the work style in operation & maintenance (O&M) of information systems and discusses potential problems hard for involved parties themselves to find out. First, this study used ethnography to extract problems and critical factors common to O&M projects. Secondly, the author analyzed the work styles by comparing critical factors of contrasting projects. Then, the results of the analyses were shared with both projects. The sharing resulted in raising awareness that behaviors and values taken for granted by the involved parties could be where the problem itself or room for creative thinking lied. It was confirmed that practicing the analysis method used in this study could be effective for cross-organizational learning between O&M projects.
AB - This paper focuses on the work style in operation & maintenance (O&M) of information systems and discusses potential problems hard for involved parties themselves to find out. First, this study used ethnography to extract problems and critical factors common to O&M projects. Secondly, the author analyzed the work styles by comparing critical factors of contrasting projects. Then, the results of the analyses were shared with both projects. The sharing resulted in raising awareness that behaviors and values taken for granted by the involved parties could be where the problem itself or room for creative thinking lied. It was confirmed that practicing the analysis method used in this study could be effective for cross-organizational learning between O&M projects.
KW - Ethnography
KW - Operation & maintenance
KW - Organizational learning
KW - Project management
UR - http://www.scopus.com/inward/record.url?scp=77949528229&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=77949528229&partnerID=8YFLogxK
U2 - 10.1109/IEEM.2009.5373252
DO - 10.1109/IEEM.2009.5373252
M3 - Conference contribution
AN - SCOPUS:77949528229
SN - 9781424448708
T3 - IEEM 2009 - IEEE International Conference on Industrial Engineering and Engineering Management
SP - 638
EP - 642
BT - IEEM 2009 - IEEE International Conference on Industrial Engineering and Engineering Management
T2 - IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2009
Y2 - 8 December 2009 through 11 December 2009
ER -
