Evaluation of listeners reaction on the storytelling of disaster response experience: the case of service continuity at miyagi prefectural office after experiencing the great east japan earthquake

The influence of the storytelling of disaster response experiences at a disaster-stricken local government on listeners (receivers) has not always been well evaluated and analyzed. In this paper, a project to listen to the storytelling of disaster response experiences at the Miyagi Prefectural Office, which suffered from the Great East Japan Earthquake, is taken as an exam-ple, and the empathy and change of knowledge caused by the storytelling and the attention obtained from it are clarified based on questionnaires of 48 listeners. As a result, the following effects are confirmed: many listeners actually feel that they acquired knowledge that would be useful for a disaster response in the fu-ture; the story in the interview is connected to real-ity and the listeners can imagine the situation at that time so that the story influences their feelings; more-over, the story offers the listeners the opportunity to understand an “unexpected actual situation” and “the background and the cause of why such situation de-veloped,” which cannot be found in existing written reports.